Ninety apartments sharing three entry points, a fob system nobody could audit, and a management company fielding complaints about lost fobs every week.
Residents now open doors from their phone. Visitor and delivery access is issued as a time-limited pass that expires on its own, so nothing needs collecting afterwards. The guard station has a panel showing live door states and a full searchable audit log.
Handover included training the on-site team and writing a one-page resident guide the management company still issues to new tenants.
